Ei, WhatsAppilla on 24 tunnin sääntö, joka on tavallinen viestiikkuna, jonka aikana voit keskustella ja lähettää viestejä suoraan asiakkaille ilman ylimääräisiä viestimalleja. Tätä kutsutaan usein "24 tunnin säännöksi" tai "istuntoikkunaksi". Tänä aikana voit aloittaa keskusteluja ja vastata asiakkaiden tiedusteluihin rajoituksetta. Kuitenkin, […]
However, once the 24-hour window has elapsed, you are limited in sending proactive messages directly to customers. To send messages outside the 24-hour window, you need to use message templates, which must be pre-approved by WhatsApp. These templates are structured messages with predefined content and are designed for specific use cases like appointment reminders, shipping notifications, and more.
In Summary About WhatsApp 24 Hour Messaging Rule:
- Within 24 Hours: You can chat and send direct messages to your customers without restrictions.
- After 24 Hours: Proactive messages require the use of pre-approved message templates to basically chat with your customers. And when a customer replies your next 24-hour window starts.
WhatsApp’s policies and features may evolve, so it’s recommended to check the latest documentation from WhatsApp or consult with your WhatsApp Business API provider for the most current information.
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