Choose Hello24 if
You run a Shopify or WooCommerce store, need more than 3 people answering chats, and want cart recovery, COD-to-prepaid and payments in chat without add-ons.
Hello24 vs Wati
The Wati alternative built for online stores
Wati is a popular WhatsApp Business API inbox. Hello24 is built for online stores: cart recovery, cash-on-delivery flows and payments in chat are on every plan, with more team logins for the price.
- Plans from ₹3,000 / $40 a month
- Zero setup charges
- Up to 8 logins on Growth
The short answer
Wati’s Growth plan is ₹2,699 a month (billed quarterly) with 3 users and no option to add more. Hello24’s Growth plan is ₹3,000 a month, billed monthly, with up to 8 agent logins, and Shopify, WooCommerce, cart recovery and COD flows included. If your team needs more than 3 people in the inbox, Hello24 costs less than Wati’s Pro plan (₹5,799 for 5 users).
Price and plans
| Hello24 | Wati | |
|---|---|---|
| Entry plan | Growth: ₹3,000 / $40 a monthBilled monthly. Quarterly and yearly discounts on request. | Growth: ₹2,699 a monthBilled quarterly; up to 10% off for longer terms |
| Next plan | PRO: ₹6,000 / $75 a month | Pro: ₹5,799 a month; Business: ₹16,799 |
| Team logins | Up to 8 (Growth), up to 12 (PRO)No per-seat charge within the plan | Growth 3 users, no extra users. Pro and Business 5 users, then ₹1,299 or ₹2,199 per extra user a month |
| Messages | 5,000 (Growth) or 10,000 (PRO) outbound messages a monthWhatsApp’s own charges billed on top | Template messages charged per Wati’s rate card |
| Free trial | No trial. Free 1:1 demo instead | 7-day free trial |
| Setup fee | None. 1:1 guided onboarding included | No setup fee; dedicated onboarding is a custom-priced extra |
Wati details are from wati.io/pricing as listed on 12 November 2026. Prices exclude taxes and change over time, so check Wati’s site before deciding. Hello24 details are from our pricing page.
Ecommerce features
| Hello24 | Wati | |
|---|---|---|
| Shopify integration | Included free (Shopify app) | Shopify integration listed as a USD 4.99/month add-on |
| WooCommerce integration | Included free (WooCommerce plugin) | Not listed on the pricing page |
| Abandoned cart recovery | Included on every plan, with payment link | Shopify abandoned cart templates (Growth and up) |
| Cash on delivery flows | COD confirmation and COD-to-prepaid on every plan | Not listed on the pricing page |
| Shop and payments in chat | WhatsApp Shop and payment gateway integration on every plan | Not listed on the pricing page |
| Instagram and Messenger | Instagram DMs and Facebook Messenger included | Instagram in the shared inbox |
| Chatbots and AI | Chatbot automation on every plan; AI replies available | Chatbots on all plans; AI credits and AI agents included by plan |
| Onboarding | 1:1 guided onboarding and training, free | Self-serve; dedicated onboarding at extra cost |
“Not listed” means Wati’s pricing page doesn’t mention it; the feature may exist elsewhere in their product.
Which one should you choose?
Wati may suit you if
You want a 7-day self-serve trial, a team of three or fewer, and Wati’s AI credits bundled into the plan.
Switching is handled for you
We move your WhatsApp number, recreate your templates and connect your store in 1:1 sessions. There are no setup charges.
What Hello24 customers say
Very young and vibrant team, good knowledge about technology and marketing nuances, quick on feet and amazing turnaround times, they look at the customer as their extension and help customers on even weekend when situations warrant. It is fun to work with this team. We had good support from people like Santosh and Siva to enable the entire shop even if we were not on a plug-in kind of e-commerce platform. The API's were built exclusively and a lot of engineering work has been happening to make this a reality
Vijay SivaramanVice President (IT), Kaleesuwari.comHello24’s conversational platform enables Ecovacs to effectively engage our customer base and help improve customer loyalty and lifetime value.
Dhaval PanchalCTO, EcovacsHello24’s WhatsApp commerce platform enables us to better engage our customers and drive our sales! Their "Pay-on-WhatsApp" feature has given us 2x more abandoned cart recoveries.
Nihar DesaiCEO, NutraboxFrequently asked questions
Is Hello24 cheaper than Wati?
Wati’s Growth plan is ₹2,699 a month (billed quarterly) with 3 users and no option to add more. Hello24’s Growth plan is ₹3,000 a month, billed monthly, with up to 8 agent logins, and Shopify, WooCommerce, cart recovery and COD flows included. If your team needs more than 3 people in the inbox, Hello24 costs less than Wati’s Pro plan (₹5,799 for 5 users).
Can I move my WhatsApp number from Wati to Hello24?
Yes. A WhatsApp Business API number can be moved between providers. We help you move the number, recreate your message templates and import your contacts during 1:1 onboarding, at no extra cost.
Are WhatsApp’s own message charges included?
No. On Hello24, as on most WhatsApp API tools, Meta’s per-message charges are billed on top of the plan. Meta’s list rate in India from 1 October 2026 is ₹0.8631 per marketing message and ₹0.115 per utility message. Try our WhatsApp pricing calculator to estimate yours.
Does Hello24 offer a free trial?
No. Instead you get a free 1:1 demo, and every plan includes guided onboarding, so your number, templates and store integration are set up with our team.