Hello24

Customer stories

Real brands. Real revenue.
On WhatsApp.

See how D2C and ecommerce brands use Hello24 to recover carts, turn cash-on-delivery into prepaid, run a shop inside WhatsApp and sell again to the customers they already have.

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4.7 4.7 out of 5 from 22 verified reviews on Capterra
2xmore abandoned carts recovered at Nutrabox
5xhigher ROI on WhatsApp marketing at Ecovacs
20%average increase in sales for Hello24 brands
500+online brands use Hello24

Trusted by 500+ online brands

  • Atomberg
  • Instant Pot
  • Blendtec
  • Coway
  • Ecovacs
  • Kuvings
  • Tineco
  • Nutrabox
  • Kaleesuwari
  • Amrutanjan
  • Mr. Gold
  • De’Longhi
  • JURA
  • XGIMI

Featured stories

What changed when they moved to WhatsApp

2x more abandoned carts recovered
  • Abandoned cart recovery
  • Pay on WhatsApp
  • COD to prepaid

Health & nutrition · D2C

Nutrabox doubled cart recoveries by letting shoppers pay inside WhatsApp

  1. Challenge

    Shoppers were dropping off at key points in checkout, and many orders were cash on delivery.

  2. What they did

    Cart reminders on WhatsApp with a payment link in the chat, plus nudges to switch COD orders to prepaid.

  3. Result

    2x more abandoned carts recovered after switching on pay-on-WhatsApp, and more prepaid orders.

“Hello24’s WhatsApp commerce platform enables us to better engage our customers and drive our sales! Their “Pay-on-WhatsApp” feature has given us 2x more abandoned cart recoveries.”
Nihar DesaiCEO, Nutrabox
5x higher ROI on WhatsApp marketing spend
  • Segmented broadcasts
  • Cross-sell flows
  • Team inbox

Home robotics · Consumer electronics

Ecovacs turned existing owners into repeat buyers with targeted WhatsApp campaigns

  1. Challenge

    Ecovacs wanted more repeat sales from people who already own its robots: accessories, consumables and upgrades.

  2. What they did

    Segmented WhatsApp broadcasts for cross-sell and re-sell, with replies routed to the right team.

  3. Result

    5x higher return on WhatsApp marketing spend, with better loyalty and lifetime value.

“Hello24’s conversational platform enables Ecovacs to effectively engage our customer base and help improve customer loyalty and lifetime value.”
Dhaval PanchalCTO, Ecovacs
Full shop complete shop inside WhatsApp, on a custom platform
  • WhatsApp Shop
  • Custom API integration
  • Payments

FMCG foods · Custom store

Kaleesuwari launched a complete WhatsApp shop, without Shopify or WooCommerce

  1. Challenge

    Their store runs on a custom platform, so plug-in WhatsApp apps couldn’t connect to it.

  2. What they did

    The Hello24 team built API integrations for their platform and launched catalogue, cart and checkout in WhatsApp.

  3. Result

    A full shopping journey inside WhatsApp, supported by a team that works as an extension of theirs.

“Very young and vibrant team, good knowledge about technology and marketing nuances, quick on feet and amazing turnaround times… We had good support from people like Santosh and Siva to enable the entire shop even if we were not on a plug-in kind of e-commerce platform.”
Vijay SivaramanVice President (IT), Kaleesuwari.com
4.7 22 verified reviews

Rated 4.7 out of 5 on Capterra

Every review is 4 or 5 stars. Customers mention fast onboarding, cart recovery and a support team that answers.

Read all reviews on Capterra
“Chat box, automatic order fetching, transaction alerts on order placement, dispatch is very useful. The main thing is for abandoned checkouts. We are able to recover them very much with the help of Hello24.”
SSwatiCRM Executive · Apparel & fashion
Sales & cart recovery
“Ultra fast onboarding – it took only 2 days for us to get started.”
PParasuramanSenior Product Manager · Retail, Netherlands
Onboarding
“Customer service was great compared to the other competitors.”
MMohamedManager · Apparel
Support
“It integrates nicely with our Shopify store. It helps us segment the users based on customer attributes and enabled us to reach out to them with personalized messages.”
RRaghavMarketing Manager · Health & wellness
Sales & cart recovery
“The team is reachable at any point and answers questions quickly. They offer the lowest prices compared to others.”
SShanmugaProduct Manager · IT
Support
“The onboarding was seamless… saved a lot of our operations time.”
✓Verified reviewerEducation management
Onboarding
“Their WhatsApp marketing tool has been a game-changer for our business.”
VVaibhavDigital Marketing Associate · Apparel & fashion
Sales & cart recovery
“Their service and the person assigned to our business is very cooperative and helpful.”
PPriyanshiAssistant Brand Manager · Consumer goods
Support
“Easy to use and can be understood in 1 training session.”
PPrachikaWebsite Manager · Apparel
Onboarding
“Good workflow and automation… campaign approval process is also smooth and its charges are also reasonable.”
SSaurabhEcommerce Executive · Oil & energy
Sales & cart recovery
“Good tool to automate WhatsApp-based notifications to team members. Easy to set up and very good support.”
✓Verified reviewerRetail · 10,000+ employees
Support
“hello24.ai helped me connect to leads seamlessly.”
NNiloferAVP · Banking, UAE
Sales & cart recovery
“It’s been great, the team is easy to work with… Easy to use and accessibility is great.”
AAkankshaFounder · A Curve Story
Onboarding
“Superb support… Automation and price, local guidance.”
RRamprasadPartner · Computer software
Support
“Seamless and reliable messaging solution… robust features and excellent customer support.”
MManikantaAdmin & Operations · Apparel & fashion
Support

Quotes are from verified reviews on Capterra, shown with the name and role each reviewer chose to display. Some are shortened.

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