Terms of Service


This website and the platform is operated by Hello24 Digicom Private Limited. Throughout the site, the terms “we”, “us” and “our” refer to Hello24 Digicom Private Limited.

We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by the hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

Section 1: Preamble

1.1 Hello24 is a Facebook authorized Independent Software Vendor to distribute WhatsApp Business Solutions (“WABS”) to its customers or third parties qualifying as Clients.
1.2 Therefore, the Parties agree as follows.

Section 2: Definitions

2.1 “Business Terms” shall mean FBs applicable terms regarding the WABS (www.whatsapp.com/legal/business-terms/).
2.2 “Client” or “Client” shall mean a business qualifying for a WhatsApp Business Account (“WABA”) under the Business Terms, which is not distributing, selling, reselling, or renting WABS to third parties.
2.3 “Conversation” shall mean a term defined by Meta for WhatsApp API A conversation starts when the first business message in a conversation is delivered, either initiated by the client or in reply to a user message. The client and users can exchange any number of messages, including template messages, within a 24 hour conversation session without incurring additional charges. Each 24 hour conversation session results in a single charge.

Section 3: Service Terms

3.1. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

3.2. By agreeing to these Terms of Service,, you agree that you are authorized to act on behalf the legal company referred as “client”

3.3.You may not use our products/Services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

3.4. You must not transmit any worms or viruses or any code of a destructive nature.

3.5. A breach or violation of any of the Terms will result in an immediate termination of your Services.

3.6. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

3.7. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Section 4: License

4.1 Client shall submit orders for obtaining Licenses to Hello24 according to the pricing page @ www.hello24.ai/pricing/.
4.2 Price and payment conditions are set forth in the pricing page. Prices are listed excluding taxes.
4.3 Hello24 reserves the right to adjust the prices to cover increased or decreased staff costs and other operational costs. Such increases will be announced with at least six-weeks’ notice in writing or text form. If Client does not agree with a fee adjustment, Client may terminate the Agreement to the day of the increased prices becoming effective.

Section 5: Access to Hello24 Interface

5.1 Client may access the Hello24 Interface for the purposes of this Agreement and for the term of this Agreement. Client shall not access the Hello24 Interface in any way that may disturb the provision of the Hello24 Interface and shall not download, alter, reverse engineer, reproduce or distribute the Hello24 Interface.
5.2 Price and Service Levels regarding the access to the Hello24 Interface are set forth in the pricing page.

Section 6: No Representations

6.1 WABS Services will be rendered directly to the Client. Both Parties are aware that for this purpose the Client and Hello24 will enter into a direct contractual relationship.
6.2 Neither Party shall have the right to represent the other Party, act on behalf or make any representations of behalf of the other Party.

Section 7: Incapability

Both Parties are aware that FB may at any time revoke Hello24’s status as a ISV or to distribute the WABS or otherwise restrict or terminate Hello24’s ability to fulfil this Agreement.

Section 8: Termination

8.1 This Agreement is effective from the date you have explicitly agreed to these terms by selecting the checkbox in payment page and completing the payment (“Effective Date”) and will continue until the subscription is cancelled by you or Hello24 (“Term”).
8.2 With the signing of this agreement and its effective date all previous contractual relationships of similar nature between Client and Hello24 will be terminated and only this agreement applies.
8.3 Hello24 reserves the right to suspend or terminate this Agreement at any time, (i) if FB revokes the status of Hello24 as a ISV; or (ii) at the request of FB such requests being at the discretion of FB; or (iii) if due to a breach or repeated breaches by Client or its clients of the applicable terms the status of Hello24 is at risk; (iv) payment delays of more than 21 days.

Section 9: Limitation of Liability

9.1 The liability of Hello24 for loss of data shall be limited to those costs and efforts that a party would typically incur in connection with the recovery of the data when having regularly and reasonably created backups of its data.
9.2 Hello24’s maximum liability under this Agreement shall be equal to the value of all Fees paid (Excluding WhatsApp Charges) to Hello24 in the previous month preceding the claim.
9.3 In cases of so-called Force Majeure, i.e. events beyond a party’s reasonable control which a party cannot overcome by the exercise of reasonable diligence, the Agreement including the affected Fees will be suspended to the extent they are affected. This shall particularly apply to fires, explosions, floods, war, mutinies, blockades, embargos, and labor disputes. The hindered party will inform the other party accordingly without any undue delay.

Section 10 : Warranty

10.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

10.2 We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

10.3 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


You agree to indemnify, defend and hold harmless Hello24 Digicom Private Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

Section 12: Refund

We do not provide any refund if you wish to cancel your subscription in middle of the subscription term. All our services will be charged monthly or yearly.

Section 13: Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Section 14: Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 15: Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Section 16: Changes to Terms of the Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 17: Contact Information

Questions about the Terms of Service should be sent to us at support@hello24.in.