The WhatsApp API broadcast message delivery rate refers to the speed at which messages sent through the WhatsApp API are delivered to recipients. It is a critical metric for businesses relying on WhatsApp for customer engagement, marketing, and other communication purposes. The delivery rate on whatsapp broadcast campaigns is normally 80-95% and is influenced by […]

No, if you are on WhatsApp API you don’t have to pay per message. Instead, it’s pay per conversation. Meta will charge you per conversation and not per message. Now what is a Conversation? In the context of the WhatsApp API, a “conversation” refers to the interaction and exchange of messages between a business and […]

From the WhatsApp API point of view – conversations (messages) are categorised based on their type which is Marketing, Utility, Authentication, and Service. The name itself speaks about its purpose as well and hence it is priced accordingly per conversation. Now the frequently asked questions are around two main types: utility messages and marketing messages. While […]

Yes, you can add a WhatsApp ChatBot button to your Shopify website. Integrating a WhatsApp ChatBot provides a convenient and familiar channel for user interaction, enhancing customer engagement and support. Now if you’re considering adding a chatbot to your website, you might be wondering if it’s possible to integrate a WhatsApp ChatBot button and divert […]

Yes, if you have a website that is not built on shopify or woocommerce, hello24.ai can still do a custom integration connecting your website to the whatsapp shop and setup your product catalog. So that your customers can still place orders on the whatsapp shop and do other transactions just like they do on your […]

Yes, you can catch or reach out to those customers who abandoned the cart after adding products if they have filled in their phone numbers. Otherwise, if you have a sign-up option where your customers have to create an account to log in and purchase. In both scenarios, you can use hello24.ai’s abandoned cart automation […]

Yes, you can add more than 3 Buttons in a WhatsApp Message Template and do bulk broadcast messages to your audience. But then the next question is why? Expanded Options for Users: Providing more buttons allows businesses to offer a broader range of choices to users. This flexibility can be particularly valuable in scenarios where […]

Yes, you can absolutely edit the Welcome Message on WhatsApp. Especially the welcome message that your whatsapp chatbot first shares with your customer on a message prompt. Understanding the Welcome Message The welcome message on a WhatsApp chatbot serves as the initial point of contact between the customer and your brand. It’s the first impression […]

No, WhatsApp has a 24 hour rule which is a standard messaging window during which you can chat and send messages directly to customers without additional message templates. This is often referred to as the “24-hour rule” or “session window.” During this period, you can initiate conversations and respond to customer inquiries without restrictions. However, […]

Yes, you send a video or a document through WhatsApp broadcast messages. This allows you to create better customer engagement while sending updates, promotions, and information to a large audience simultaneously when using the hello24ai platform. WhatsApp Broadcast Messages enable you to send messages to multiple contacts without creating a group chat. This feature is […]