WhatsApp Help Centre and FAQ - Blog

Articles on Conversational Commerce.

Can I Edit the Welcome/Greeting Message on WhatsApp?

November 20th, 2023

Yes, you can absolutely edit the Welcome or Greeting Message on WhatsApp. Especially the welcome message that your whatsapp chatbot first shares with your customer on a message prompt. Understanding the Welcome or Greeting Message for WhatsApp The welcome message on a WhatsApp chatbot serves as the initial point of contact between the customer and […]


Can I Use WhatsApp Chat-Box To Message Customers Directly After 24 Hours?

November 16th, 2023

No, WhatsApp has a 24 hour rule which is a standard messaging window during which you can chat and send messages directly to customers without additional message templates. This is often referred to as the “24-hour rule” or “session window.” During this period, you can initiate conversations and respond to customer inquiries without restrictions. However, […]


Can I Share a Video 🎥or Document 📄 via WhatsApp Broadcast Messages to Customers?

November 16th, 2023

Yes, you send a video or a document through WhatsApp broadcast message. This allows you to create better customer engagement while sending updates, promotions, and information to a large audience simultaneously when using the hello24ai platform. WhatsApp Broadcast Messages api enables you to send messages to multiple contacts without creating a group chat. This feature […]


Can I Edit a WhatsApp Message💬 Template in Facebook Business Manager?

November 15th, 2023

Yes, you can edit a WhatsApp Message Template that is already approved by Meta, just log in to your Facebook Business Manager, and follow quick these steps: By meticulously following these simple steps, you can efficiently edit your WhatsApp Message Template through Facebook Business Manager, ensuring that your communication aligns better with your business objectives […]


Can WhatsApp Shop be Integrated to Razorpay?

November 10th, 2023

🌐 In today’s fast-paced world, e-commerce 🛒 is at the forefront of business innovation. As more and more consumers 👥👥 turn to online shopping, businesses 🏢💼 are continually seeking new and convenient ways to reach their target audience. The WhatsApp Shop 📱🛍️ has emerged as an exciting platform for businesses to connect with customers, and […]


Top 10 (FAQ) Frequently Asked Questions About WhatsApp API💬

November 10th, 2023

In the lightning-fast world of digital communication, WhatsApp has become a game-changer for businesses connecting with customers. With the advent of the WhatsApp API, communication possibilities have skyrocketed! 🌐 As businesses navigate this dynamic realm, a flurry of questions arises. Let’s check what are the top 10 frequently asked questions (FAQ) about the WhatsApp API […]


Can I Connect WhatsApp Chatbot to a CRM?

November 6th, 2023

🚀 In the ever-evolving world of customer relationship management (CRM) and communication technologies, businesses are constantly seeking innovative ways to enhance customer engagement and streamline their operations. 💬 WhatsApp, one of the world’s most popular messaging apps, has become an essential tool for businesses looking to connect with their customers. But can you take it […]


Can I Get A WhatsApp Green Tick Without PR & Organic Content In The Public Domain?

November 4th, 2023

🌐📲 In the realm of social media and online platforms, that highly sought-after whatsapp green tick has become a symbol of prestige for many users. It often stands for credibility, authenticity, and influence. While celebrities, public figures, and renowned brands are usually linked with verification, an increasing number of regular folks aspire to nab that […]