“No more switching tabs” – Boost engagement, conversions, and customer experience by managing all social interactions in one powerful dashboard.
Handle Instagram DMs, Story Replies, Comments, and WhatsApp chats — all in one place.
More Conversations = More Conversions
Stay on top of every lead, comment, or DM with real-time notifications to all customer service member or agent. Works lite on Google Chrome.
Deliver consistent brand messaging across platforms — from campaign to customer care.
Omnichannel Customer Experience
Effortlessly assign Instagram and WhatsApp conversations to the right team members, ensuring faster response times and zero missed messages.
Distribute Workload Smartly: Assign chats based on department, agent availability, or expertise.
Add Internal Notes: Share context, customer history, or special instructions without the customer ever seeing it.
Track Chat Ownership: See who’s handling what in real-time, and avoid duplicate responses.
Monitor Team Performance: Get insights into chat assigned, closed, and transferred rates for each team member.
Designed for high-volume brands and agencies, this feature empowers your team to deliver fast, personalized support — even at scale.
Team Collaboration Made 4x Easy
Say goodbye to slow replies and overwhelmed teams. With Hello24.ai’s unified chat studio, your support team can respond faster and more efficiently across Instagram DMs and WhatsApp:
Auto-assign chats to available agents to avoid pile-ups.
Use saved replies and smart suggestions to handle FAQs instantly.
Manage all conversations in one place, cutting time wasted on switching tabs or tools.
Prioritize high-intent chats with labels, filters, and automated workflows.
Deliver faster, more consistent responses — and create happier customers in half the time.
Automate Support & Cut Massive Query Volumes
Join the brands already turning conversations into conversions.
Don’t get left behind while others automate, scale, and sell more with Hello24ai
*FYI: Get Instagram DM integration FREE with our Growth and PRO Plans!
