Collect Customer Feedback with whatsapp - Blog

Articles on Conversational Commerce.

How to Use a WhatsApp Chatbot to Collect Customer Feedback and Drive Your Business Growth

February 20th, 2025

As the Head of Customer Success or Product Marketing, you know that customer feedback is the backbone of growth. It helps you improve products, enhance customer experiences, and ultimately increase retention and revenue. But let’s be honest—getting customers to share feedback is tough. Here’s where WhatsApp chatbots can change the game. They allow you to […]