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Why Your Ecommerce Store Needs a WhatsApp Shop in 2023

Picture showing whatsapp shop or store of hello24.3ai

πŸ“±πŸ’»πŸ›οΈ Welcome to the future of e-commerce!

Have you heard about the latest trend in online shopping?

Introducing the WhatsApp Shop or Store! πŸš€πŸ’₯

As the world’s most popular messaging app with over 4+ billion active users, WhatsApp has revolutionized the way we communicate. Now, it’s time for WhatsApp to revolutionize the way we shop.

In this blog post, we’ll explore the exciting world of WhatsApp stores. Plus how they could potentially change the game for e-commerce businesses in 2023.

So, get ready to explore the future of online shopping! πŸ›’πŸ‘€

picture showing hello24.ai whatsapp shop or store

But what exactly is a WhatsApp store? How does it work? And what benefits does it offer for e-commerce businesses?

Let’s explore these questions first in more detail.

What is a WhatsApp Store or Shop?

A WhatsApp store, also known as a WhatsApp shop or catalog, is a feature that enables businesses to showcase and sell their products or services directly on WhatsApp. This means that customers can browse products, make purchases, and even ask questions about products without leaving the app.

How does WhatsApp Shop or Store work?

To create a WhatsApp store, businesses must first set up a business account on the app. From there, they can add product images, descriptions, and prices to their catalog. Customers can then view the catalog by accessing the business’s WhatsApp profile and clicking on the “Catalog” button.

Once a customer has found a product they want to purchase. They can simply click on the “Message” button to send a message to the business and complete the transaction. Payments can be processed through WhatsApp Pay or other payment gateways like RazorPay etc supported by the business.

What benefits does WhatsApp Store or Shop offer for e-commerce businesses?

There are several benefits that a WhatsApp store can offer for e-commerce businesses. First and foremost, it provides a new channel for businesses to reach customers and sell products. With over 4+ billion active users, WhatsApp is one of the most popular messaging apps in the world. While making it a potentially lucrative platform for businesses.

Additionally, a WhatsApp store can help businesses improve the customer experience by providing a convenient and seamless shopping experience. Customers can browse products, ask questions, and make purchases all within the same app, without having to switch between multiple platforms.

Furthermore, a WhatsApp store can help businesses build relationships with customers by providing a more personal and direct communication channel. By interacting with customers on WhatsApp, businesses can offer personalized recommendations and provide a higher level of customer service.

βœ…PRO TIP: Watch the Hello24 Demo WhatsApp Shop in action!

Send πŸ‘‹”Hi” to +91 80565 85189 on the WhatsApp button below now, and experience the future of shopping like never beforeπŸ‘‡

Plus, WhatsApp also offers a unique opportunity for e-commerce businesses to expand their reach and sell more products.

Here are some reasons why e-commerce businesses can sell better on WhatsApp Store or Shop:

  1. Personalized Communication: One of the biggest advantages of WhatsApp store is that it provides a more personalized and direct communication channel between businesses and customers. By interacting with customers on WhatsApp, businesses can offer personalized recommendations, answer questions in real-time, and provide a higher level of customer service. This creates a more engaging and trustworthy relationship between the business and the customer. Leading to increased customer loyalty and higher sales.
  2. Convenience: WhatsApp Shop provides a seamless and convenient shopping experience for customers. With WhatsApp, customers can easily browse products, place orders, and make payments all within the same app, without the need to switch to other platforms. This makes the shopping experience more efficient and hassle-free for customers, resulting in higher customer satisfaction and repeat business.
  3. Cost-Effective Marketing: WhatsApp store is a cost-effective marketing channel for businesses. Unlike traditional advertising channels such as TV or radio, WhatsApp allows businesses to reach customers directly, without any additional costs. Additionally, WhatsApp marketing campaigns can be targeted to specific audiences based on their interests and behaviors, resulting in higher conversion rates and lower marketing costs.
  4. Secure Payments: WhatsApp has recently introduced a new payment feature that allows customers to make secure payments within the app. This is particularly beneficial for e-commerce businesses, as it provides a secure and reliable payment method for customers, reducing the risk of fraud and increasing trust in the business.
  5. Enhanced Customer Engagement: WhatsApp shop allows businesses to engage with customers in a more interactive and engaging way. For example, businesses can use WhatsApp to send product images, videos, and even virtual tours to customers, allowing them to get a better understanding of the product before making a purchase. Additionally, businesses can use WhatsApp to send personalized offers and discounts to customers, encouraging them to make a purchase.
Picture showing hello24.ai Rich media and interactives Enrich your marketing campaign with rich media and interactives and get your customers’ attention! Rich media content – video, image & document attachments, Interactives – Call-To-Action buttons, Quick reply buttons, lists. Call-To-Action buttons can take your customers to the product/checkout page and drastically improves ROI of your WhatsApp Broadcast vs SMS and Email

Now for you to understand better, check out these #5 examples of businesses that gained from using our WhatsApp Shop:

  1. Clothing Store from Brazil: Was able to receive 100+ orders per day after launching its WhatsApp Shop. Customers appreciated the convenience of being able to browse products and make purchases directly through WhatsApp.
  2. Cosmetic Chain from India: A popular cosmetic chain from India with multiple offline stores. Saw a 30% increase in online sales after launching their WhatsApp Shop. They were able to reach a wider audience and provide personalized customer service through the platform.
  3. Gift Shop from South Africa: Was able to increase its net revenue by 25% after launching its WhatsApp Shop. They were able to showcase their products through photos and videos. The customers appreciated the ease of making purchases through WhatsApp.
  4. Jewelry Store from UAE: Saw a 50% increase in sales after launching their WhatsApp Shop. They were able to instantly provide customers with product information, answer their questions, and process orders quickly and efficiently through the platform.
  5. Fitness Brand from Germany: was able to increase its online sales by 40% after launching its WhatsApp Shop. They were able to provide personalized recommendations to customers. While answering their questions about products and providing updates on new arrivals and promotions. The fitness brand also used WhatsApp to offer workout videos, healthy recipes, and fitness tips to their customers.

Is WhatsApp Store or Shop the future of e-commerce?

While it’s still too early to say whether WhatsApp stores will become the future of e-commerce, they certainly represent a promising new channel for ecommerce businesses to reach mass customers and sell products 3x than traditional channels. To this most e-commerce brands especially the mid-size ones that have fewer SKUs compared to the giants have successfully implemented the WhatsApp Store or Shop for their customers. With its wide user base and convenient features, WhatsApp has the potential to transform the way we shop online.

Final Thoughts!

πŸ›οΈπŸ’»πŸ“± And there you have it about, the future of e-commerce, and it’s called the WhatsApp Shop or Store!

πŸš€πŸ’₯ With its personalized communication, convenient shopping experience, cost-effective marketing, secure payments, and enhanced customer engagement features, WhatsApp is well on its way to becoming the go-to platform for online shopping.

As top e-commerce businesses continue to explore new and innovative ways to reach customers and drive sales, it’s clear that the WhatsApp Store has the potential to change the game forever. So, if you’re an e-commerce business looking to stay ahead of the competition, now is the time to embrace the power of the WhatsApp Store! πŸ’ͺπŸ‘

Want to build your WhatsApp Shop with our eCommerce experts?

About Hello24.ai

Hello24.ai is conversational commerce platform that helps companies to engage customers on WhatsApp. Our platform enable you toΒ 

  • Double your sales with guided WhatsApp selling
  • Get 10x ROAS on marketing spends
  • Automate customer support queries

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