If you’re a business owner juggling conversations across Instagram DMs and WhatsApp, you know how frustrating it can be to switch between platforms just to keep up with your customers. Important messages can get buried, follow-ups get delayed, and potential sales?
Lost in the chaos.
But not anymore.
Introducing the latest game-changing update from Hello24.ai—you can now manage Instagram DMs and WhatsApp chats together in one unified dashboard inside ChatStudio!
💡 What’s ChatStudio?
ChatStudio is Hello24.ai’s all-in-one messaging hub where businesses can handle customer conversations across WhatsApp and now Instagram DMs—without switching tabs, apps, or devices.
It’s built to help ecommerce brands, D2C businesses, and service providers streamline communication and close more sales faster.
🚀 New Feature: Connect Instagram DMs + WhatsApp in One View
With this new integration, ChatStudio becomes your single source of truth for customer interactions. No more scattered conversations or missed messages.
Here’s what you can do:
✅ Reply to Instagram DMs and WhatsApp messages in one dashboard
✅ Assign chats to team members for faster responses
✅ Track conversations and leads across both platforms
✅ Tag and prioritize chats based on customer journey
✅ Use chat for direct FAQs, lead capture, and feedback
✅ See full customer chat history—no matter where the convo started
🎯 Top Advantages of Managing WhatsApp & Instagram Chats in One Place
Bringing both platforms under one roof isn’t just convenient—it’s strategic. Here’s how it benefits your business:
1. Improved Support Response Time
Respond to customers instantly without switching between apps. Faster replies = happier customers = more conversions.
2. Better Team Collaboration
Assign conversations from both channels to specific agents or departments. Your team stays organized, efficient, and productive.
3. Unified Customer View
Track a customer’s entire chat journey, whether they reached out via Instagram or WhatsApp—so your support always has context.
4. Reduced Operational Chaos
Say goodbye to the mess of managing multiple devices or logins. Centralized communication means smoother operations.
5. More Conversions, Less Effort
Follow up easily with leads across channels, send payment links, offer product recommendations, and close deals—all from ChatStudio.
6. Analytics That Matter
Measure team performance, track chat volumes by channel, and get insights on what’s driving engagement and sales.
📈 Real Impact on Sales and Support
Imagine this:
You post a new product reel on Instagram, and someone DMs you, “Is this in stock?”
At the same time, a returning customer is asking on WhatsApp for a reorder.
Now, with Hello24.ai’s ChatStudio, you can respond to both in real-time—without switching screens or losing context.
That’s more conversations handled, more orders closed, and more happy customers.
⚙️ How to Get Started
- Log in to your Hello24ai dashboard
- Go to ChatStudio > Integrations > Click on the Instagram Icon
- Connect your Instagram Account
- And voila, you have both Instagram DMs and WhatsApp Messages all inside the ChatStudio
- Start managing both channels under one roof!
It’s that simple.
📢 Ready to simplify your chat chaos?
If you’re serious about scaling your customer support and closing more sales through conversational commerce, this update is for you.
Ready to say Goodbye to Chat Chaos and combine Instagram DMs & WhatsApp into One Powerful Dashboard?
👉 Book a free demo today and experience the power of unified messaging with hello24ai’s ChatStudio.
