WhatsApp Help Centre and FAQ - Blog

Articles on Conversational Commerce.

How To Set WhatsApp Auto Reply Message, Also With A Chat Bot?

January 25th, 2024

Creating an auto reply message on WhatsApp chatbot can be helpful for managing messages when you’re unable to respond in real time or to even greet your customer to start a conversation. Here are some frequently asked questions (FAQs) related to WhatsApp auto-reply: 📢What is WhatsApp auto reply message? WhatsApp auto-reply is a feature that […]


Can I Generate a WhatsApp Link or QR Code on Meta (Facebook) Business Manager for Free?

January 23rd, 2024

Yes, you can create a WhatsApp link and QR code Generator on the Meta (Facebook) business manager, and you do not need any other tool or software from any other third-party platform to do it. Really? Absolutely – you heard it right! 📌This is how To Create WhatsApp link or QR Code for your Business […]


15 Most FAQs About WhatsApp Chatbot by Our Customers Globally

January 11th, 2024

✅ FAQ 1) What is a WhatsApp chatbot? WhatsApp chatbots are programs designed to simulate conversations with human users over the WhatsApp messaging platform. It leverages artificial intelligence (AI) and natural language processing (NLP) to interpret and respond to user queries and commands in a human-like manner. ✅ FAQ 2) How do WhatsApp chatbots work? […]


What is the WhatsApp API to Send a Broadcast Message & its Delivery Rate?

November 30th, 2023

The WhatsApp API broadcast message delivery rate refers to the speed at which a message send via the WhatsApp API is delivered to a recipient. It is a critical metric for businesses relying on WhatsApp for customer engagement, marketing campaigns, and other communication purposes. The delivery rate on whatsapp broadcast campaigns is normally 80-95% and […]


Do I Have to Pay Per WhatsApp Message WhatsApp API Charges?

November 28th, 2023

No, if you are on Meta’s WhatsApp API as of now you don’t have to pay per message, instead they charges you as pay per conversation. Meta will charge you per conversation and not per message. 📌Now what is a Conversation? In the context of the WhatsApp API, a “conversation” refers to the interaction and […]


What is the Difference Between Utility and Marketing Messages in WhatsApp?

November 25th, 2023

From the WhatsApp API point of view – conversations (messages) are categorised based on their type which is Marketing, Utility, Authentication, and Service. The name itself speaks about its purpose as well and hence it is priced accordingly per conversation. Now the frequently asked questions are around two main types: utility messages and marketing messages. While […]


Can I Add a WhatsApp ChatBot Button to My Shopify Website?

November 24th, 2023

Yes, you can add a WhatsApp ChatBot button to your Shopify website. WhatsApp ChatBot integration with the website provides a convenient and familiar channel for customer interaction, enhancing engagement and better support. Now if you’re considering adding a chatbot to your website, you might be wondering if it’s possible to integrate a WhatsApp ChatBot button […]


If I don’t have a Shopify or WooCommerce WordPress Website – Can I still Connect to WhatsApp Shop?

November 24th, 2023

Yes, if you have a website that is not built on shopify or woocommerce, hello24ai can still do a custom integration connecting your website to the whatsapp shop and setting up your product catalog. So that your customers can still place orders on the whatsapp shop and do other transactions just like they do on […]


Can you catch Customers if the Mobile Number is not mentioned while Checkout on Website?

November 24th, 2023

Yes, you can catch or reach out to those customers who abandoned the cart after adding products if they have filled in their phone numbers. Otherwise, if you have a sign-up option where your customers have to create an account to log in and purchase. In both scenarios, you can use hello24.ai’s abandoned cart automation […]


Can I Add More than 3 Buttons in a WhatsApp Message Template?

November 20th, 2023

Yes, you can add more than 3 Buttons in a WhatsApp Message Template and do bulk broadcast messages to your audience. But then the next question is why? Expanded Options for Users: Providing more buttons allows businesses to offer a broader range of choices to users. This flexibility can be particularly valuable in scenarios where […]