Can you catch Customers if the Mobile Number is not mentioned while Checkout on Website?

Picture showing abandoned cart customers whatsapp test on hello24ai

Yes, you can catch or reach out to those customers who abandoned the cart after adding products if they have filled in their phone numbers. Otherwise, if you have a sign-up option where your customers have to create an account to log in and purchase. In both scenarios, you can use hello24.ai’s abandoned cart automation for shopify and woocommerce solution to catch your customers via whatsapp with notifications and bring them back into their purchase journey.

Now, when customers navigate away from the checkout process without completing their purchase, businesses face the daunting task of re-engaging them. Fortunately, the integration of WhatsApp automation emerges as a powerful tool to catch and reconnect with customers who have abandoned their carts, transforming missed opportunities into potential conversions.

I. Understanding Cart Abandonment especially for WooCommerce and Shopify

Abandoned carts are a common occurrence, often triggered by distractions, indecision, or unforeseen circumstances. Recognizing the reasons behind this behavior is the first step in crafting an effective strategy to recapture the customer’s interest.

II. The Power of WhatsApp Automation to Recover Abandoned Cart Customers for D2C & B2C on Shopify & WooCommerce

  • Real-Time Reconnection: WhatsApp automation allows businesses to send instant, automated messages to customers who have abandoned their carts. This real-time reconnection can address concerns, provide additional information, or offer incentives to encourage the completion of the purchase.
  • Personalized Messaging: Automation does not equate to impersonal communication. WhatsApp messages can be customized based on the specific items left in the cart, creating a tailored and compelling experience for the customer.

PRO TIP: Must check out hello24ai’s woocommerce abandoned cart plugin (link here) and abandoned cart shopify app (link here)

Picture showing abandoned cart solution from hello24.ai

III. Crafting Compelling Messages

  • Abandoned Cart Notifications: Automated messages on WhatsApp can serve as timely reminders about abandoned carts. These messages may include details about the products, limited-time discounts, or a friendly inquiry to understand and address any obstacles to the purchase.
  • Incentives and Offers: Enticing customers back with exclusive discounts, free shipping, or other incentives can significantly increase the chances of cart recovery. WhatsApp automation allows businesses to deliver these offers promptly.

IV. Opt-In and Privacy Considerations

  • Respecting User Privacy: Implementing opt-in mechanisms is crucial to respect user privacy. Customers should have the option to subscribe to WhatsApp notifications voluntarily, ensuring a positive and consensual engagement.
  • Clear Communication: Clearly communicate the value of receiving WhatsApp notifications. Assure customers that these messages are designed to enhance their shopping experience, offering valuable information and opportunities.

V. Measuring Success and Iterating

  • Analytics for Improvement: Businesses should track key metrics, including open rates, click-through rates, and conversion rates, to assess the success of their WhatsApp automation strategy for abandoned cart recovery. Regular analysis will definitely tell you why your customers are leaving without buying and with that, you can fine-tune your product or their purchase journey.

Want to set up abandoned cart automation on whatsapp for WooCommerce & Shopify website?

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About Hello24.ai

Hello24.ai is conversational commerce platform that helps companies to engage customers on WhatsApp. Our platform enable you to 

  • Double your sales with guided WhatsApp selling
  • Get 10x ROAS on marketing spends
  • Automate customer support queries

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